At AIRIVA, we prioritize your child’s comfort and hygiene. Due to the intimate nature of our products, we do not accept returns on innerwear items once delivered.

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of receiving your order. We will arrange a replacement at no additional cost.

Product must be unused, unwashed, and in original packaging with tags intact

Unboxing video is mandatory for any exchange request.

Re-opening requests without proper proof will not be accepted

Final decision rests with AIRIVA, which reserves the right to approve or reject any request.